Community Services Risk and Security

Q: How do you work collaboratively with community services groups?

We work with community groups to understand their unique challenges and then develop strategies that will suit the business and their clientele.

Q: What is your approach to occupational violence?

We review the workspaces and propose measures to reduce occupational violence and associated psychosocial risks.

Q: Why use a security consultant for community services?

Because of our broad knowledge and experience in this sector, we have a sound understanding of what strategies are most effective.

Creating safer spaces across community services

Solutions that suit the setting

Aggressive and violent behaviours expose staff & patrons to undue risk

Hostile environments need carefully considered security strategies

We create cohesive security standards across all properties

Cohesive security strategies that consider each and every element from human factors to technology.

Risk identification and assessment
Crime Prevention Through Environmental Design (CPTED) reviews
Crowded Places security strategies
Hostile Vehicle Mitigation (HVM) strategies
Antisocial behaviour strategies
Security technology selection, design, engineering and procurement – including CCTV and Safe City surveillance systems, and more.
Training, behaviour awareness, psychosocial and occupational violence risk mitigation

Examples from the field

RSPCA Victoria – Strengthening Safety for People and Animals

RSPCA Victoria engaged us to review safety and security at a key animal care site as part of its commitment to providing supportive, well-managed environments for staff, volunteers, visitors and animals.

Through a focused onsite assessment and conversations with frontline teams, we examined daily operations, site layout and community interactions to understand both technical needs and practical realities.

Our audit report delivered a clear view of current risks and opportunities, along with simple, actionable recommendations. This gives RSPCA Victoria a confident, proactive pathway to enhance security and continue delivering trusted animal welfare services.

Department of Families, Fairness and Housing

Department of Families, Fairness and Housing engaged us to strengthen safety across 62 locations, including Forensic Disability, Housing, Child Protection and Family Safety. Rising incidents of occupational violence and aggression showed the need for a focused, people centered security approach.

We completed onsite assessments and paired them with consultation to ensure technical vulnerabilities and frontline realities were understood, creating a clear picture of each site’s risks.

The result was concise audit reports that gave leadership a clear view of priority issues and a pathway toward an enterprise wide security framework that improves staff safety and supports essential service delivery.

VicRoads Customer Service Centres (Site wide review)

With the potential for a wide range of security risks impacting staff, infrastructure, operations and the broader community, VicRoads sought our expertise.

We conducted a comprehensive assessment of physical and personal security measures across selected VicRoads customer service centres.

Our recommendations aimed to enhance security measures, reduce potential threats, and improve the safety of staff, customers and properties. They also provided valuable input to a related tender document. The assessment informed security enhancements for all VicRoads sites, ensuring a consistent and effective approach to safety and risk management.